Terms of sale

1. Information about the professional (Art. 49 Consumer Code)

• Professional: Geom. Lorenzo Armellin (Ditta individuale - regime forfettario (operazione senza IVA, art. 1 c. 54-89 L. 190/2014))
• Operating address: Via Vittorio Veneto 31, 56025 Pontedera (PI)
• VAT no. P.IVA: 02432220503 - Tax code C.F.: RMLLNZ90E27G843J
• Board registration: Collegio Geometri e Geometri Laureati di Pisa, n. 1969 - iscritto dal 21/01/2022
• PEC: lorenzo.armellin@geopec.it - Email: studio@successioniarmellin.it - Phone: 320 1570567

2. Subject and scope

These Terms govern the distance selling of the professional services offered through the site, consisting of assistance with the preparation and electronic filing of the succession declaration and related formalities (e.g. cadastral transfers), as described on the Pricing page and in the order summary.

Electronic filing with Agenzia delle Entrate is performed by the professional as an authorised Entratel intermediary.

3. Packages, prices and exclusions

The fixed-price packages (Semplice and Completo) and their prices (fee) are shown on the Pricing page. For cases exceeding the scope of the fixed packages, a custom quote is available. The indicated price refers exclusively to the professional fee (flat-rate regime: no VAT to be added).

• Unless otherwise agreed, services not expressly listed are excluded from the package (e.g. litigation, notarial deeds, complex tax advice). Any additional activities or related services (e.g. usufruct reunion) are quoted separately.
• Supplements beyond the included capacity: the Completo package covers up to 3 properties (including land) and up to 3 heirs; for each additional property or heir a fixed supplement of €60 (fee) applies, shown as a separate line in the order summary before payment. It does not apply to the Semplice package, whose price does not depend on the number of heirs. The price does not change if one or more heirs live abroad.
• Custom quote (complex cases): for cases that include assets excluded from the fixed-price packages (company shareholdings, stocks, businesses, boats or other non-standard assets) or document recovery beyond the package scope, the price is determined by an individual quote communicated before purchase.
• The package proposed after the online questionnaire is indicative: after the documentation has been checked, the change and settlement procedure may apply (section 5).
• Preliminary check of non-obligation: where the data suggest the declaration is not required, we say so and do not sell a useless service.

4. Conclusion of the contract

A quote request is not binding. The contract is concluded upon payment of the fee and express acceptance of these Terms at checkout. Before purchase, the client reviews the characteristics of the service, the total price, these Terms and the Privacy notice.

5. Payment and package changes

Payment of the fee is made in advance via the payment provider (Stripe), either in full or in two 50% instalments (deposit when the case starts, balance when the declaration is ready, before filing with the Agenzia delle Entrate). The invoice is issued as required by law, normally once the balance is paid. State taxes are handled separately and paid by the heir as communicated.

Package change and settlement: if, by agreement with the client, the package is changed, or the documentation reveals more properties or more heirs than stated in the questionnaire (supplements under section 3), the difference is settled. If the amount increases, the client pays the difference via a payment link; if they do not accept it, they may withdraw from the contract with a full refund of the fee paid. If the amount decreases, the difference already paid is refunded via the same payment method, without undue delay. The change is confirmed on a durable medium. State taxes remain excluded from the settlement in all cases.

6. Client obligations and liability

• The client provides true, complete and timely data and documents and is responsible for their accuracy.
• The professional is not liable for delays, errors or penalties arising from incorrect, incomplete or late information or documents from the client.
• The client undertakes to grant the mandate and sign the declaration within the times required for correct performance.

7. Performance times

Delivery times stated on the site are estimates running from when the client has provided all the necessary documentation, complete, correct and validated by the professional (and not from the date of payment), and do not include the time taken by third-party bodies. As a guide: filing within 48 hours, counting business days only (excluding Saturdays, Sundays and public holidays); for custom quotes the agreed term applies. If the client has chosen to pay in two instalments, filing takes place after the balance is paid and the term does not include the time the client takes to pay it. While the documentation is incomplete or additional documents are awaited, the term is suspended and resumes running from receipt/validation of the last missing document.

8. Right of withdrawal (Arts. 52–59 Consumer Code)

• The consumer may withdraw from the contract within 14 days without giving reasons.
• To withdraw, the client may use the sample form or any clear statement sent to the Studio contacts.
• Immediate start: if the client expressly asks that work begin during the withdrawal period, once the service is fully performed the right of withdrawal no longer applies.
• Withdrawal after start but before completion: the client pays an amount proportional to the service already provided.
• Any refund due is made with the same payment method, without undue delay and within legal deadlines.

9. Commercial guarantee "Satisfied or Refunded"

In addition to statutory rights, the professional voluntarily offers the "Satisfied or Refunded" commercial guarantee under the conditions published on the Guarantee page, which forms an integral part of these Terms. It covers only the professional fee paid, not taxes due to the State, and does not limit consumer rights.

10. Limitations of liability

The professional performs the engagement with professional care (obligation of means), with tax supervision by accountants. Liability is limited as provided by law and these Terms.

11. Ownership of documents and access

Final documents (receipts, updated searches, invoice) are made available in the client area. Input documents follow the retention rules in the Privacy notice.

12. Personal data processing

Data processing is described in the Privacy notice on the site, which constitutes an integral part of these Terms.

13. Changes

The professional may amend these Terms; the relationship is governed by the version accepted at purchase, unless changes are required by law.

14. Applicable law, venue and dispute resolution

Italian law applies to the contract. For consumers the mandatory venue of residence remains. Online dispute resolution (ODR) is available via the European platform.